About General Questions
Yes, we provide OEM service and customize your logo on product and package.
Emails,Telphone, WhatsApp, or WeChat.
The samples are not free. Sample charges can be returned when bulk quantity order.
The MOQ is varied by different products. Trial orders or pre-production sample orders are welcomed.
About Payment Questions
Wire Transfer (T/T), L/C, Western Union(<$5000), MoneyGram(<$5000), Paypal(<$2000).
Yes, By PayPal is acceptable. But there is an additional 4.5% PayPal processing fee. The amount should be less than $2,000.
About Shipping Questions
Sample order is 3-5 days, 20′ container order is about 15- 20 days, 40′ container order is about 15- 30 days.
- DHL/UPS/FedEx/Express line.
- By air.
- By sea (LCL/FCL).
- Sea+Express to door.
- Railway+Express to door.
- Air+Express to door.
Yes, we have been working with stable logistics and courier companies for many years and can deliver goods with batteries.
About After Sales Service Questions
The warranty time is 12-60months depond on different solar lights.
During the warranty period, if any product is broken or damaged under the conditions of use of the instructions, we will provide a replacement product free of charge. The customer should provide relevant photo or videos.
After customers provide evidence of product failure or quality problems, we will provide after-sales solutions for customers within 24 hours, including the replacement of new products or new parts.