Frequently Asked Questions for Solar Lights

About General Questions

Do You Accept Private Labels?

Yes, we provide OEM service and customize your logo on product and package.

What Communication Methods Do You Use?

Emails,Telphone, WhatsApp, or WeChat.

Do You Provide Free Samples?

The samples are not free. Sample charges can be returned when bulk quantity order.

What's the MOQ of Each Order?

The MOQ is varied by different products. Trial orders or pre-production sample orders are welcomed.

About Payment Questions

What are Your Payment Terms?

Wire Transfer (T/T), L/C, Western Union(<$5000), MoneyGram(<$5000), Paypal(<$2000).

Can l Pay By PayPal?

Yes, By PayPal is acceptable. But there is an additional 4.5% PayPal processing fee. The amount should be less than $2,000.

About Shipping Questions

What About Production Time?

Sample order is 3-5 days, 20′ container order is about 15- 20 days, 40′ container order is about 15- 30 days.

What Are The Shipping Options?
  1. DHL/UPS/FedEx/Express line.
  2. By air.
  3. By sea (LCL/FCL).
  4. Sea+Express to door.
  5. Railway+Express to door.
  6. Air+Express to door.
Can Your Deliver Goods with Batteries?

Yes, we have been working with stable logistics and courier companies for many years and can deliver goods with batteries.

About After Sales Service Questions

What Is Your Warranty Time?

The warranty time is 12-60months depond on different solar lights.

What Is Your Replacement Term?

During the warranty period, if any product is broken or damaged under the conditions of use of the instructions, we will provide a replacement product free of charge. The customer should provide relevant photo or videos.

What Is After-sales Response Time?

After customers provide evidence of product failure or quality problems, we will provide after-sales solutions for customers within 24 hours, including the replacement of new products or new parts.

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